Refund and Cancellation Policy

1. Free trial

Every new account starts with a 14-day free trial. No credit card is required and nothing is charged during the trial. If you do not choose a paid plan when the trial ends, your account is simply downgraded - you are never billed automatically for a trial you did not convert.

Because nothing is charged for a trial, there is nothing to refund for one. Note also that our SDK keeps sending events after a trial ends until you remove it from your app - this never results in a charge, but it does mean data continues to reach us while your dashboard is locked. See section 5 of our Terms of Service.

2. Cancelling a subscription

You can cancel at any time from your dashboard settings, or by emailing us. Cancellation stops future renewals. You keep full access for the remainder of the billing period you have already paid for, and your data is retained according to the schedule in our Privacy Policy.

3. Monthly plans

Monthly subscriptions can be cancelled at any time and will not renew. We do not offer prorated refunds for the unused portion of a month that has already begun.

4. Annual plans

Annual subscriptions can be refunded in full if you request it within 14 days of the initial charge. After 14 days, annual plans are non-refundable for the remainder of the term, though you may still cancel to prevent the next renewal.

5. Your statutory right of withdrawal (EU / UK)

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase of digital services within 14 days, without giving a reason. This right applies in addition to anything else in this policy, and nothing here limits it.

Because perfbit is delivered immediately, by starting a paid subscription you request that we begin supplying the service during the withdrawal period, and you acknowledge that you lose the right of withdrawal once the service has been fully supplied. If you withdraw partway through, we may charge a proportionate amount for what you used before withdrawing.

To withdraw, email hello@perfbit.app with your account email and the word “withdrawal”. A clear statement is enough; no particular form is required.

6. How to request a refund

Email hello@perfbit.app from the address on your account, telling us which charge you want refunded. We respond to refund requests within 5 business days.

Approved refunds are returned to the original payment method. Payments are processed by DodoPayments, our Merchant of Record, so refunds are issued through them and typically appear on your statement within 5-10 business days depending on your bank.

7. Failed payments

If a renewal payment fails, we retry it over the following days. If it still cannot be collected, your account is downgraded rather than charged again. You are not charged late fees, and you can restore access at any time by updating your payment method.

8. Problems with the service

This policy sets out our standard practice. If the service did not work as described, or something went wrong on our side, tell us - we would rather resolve it directly than have you go through your bank. We handle these case by case and in good faith.

9. Contact

Questions about billing, cancellations, or refunds: hello@perfbit.app

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